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Frequently Asked Questions

 

Q. What email do I use to log in?

A. To place an online order, you will need to create an account with the College Store using an email address. You can use any email address that you prefer. (Please note: email is the main form of communication for the College Store, so use an email that you check daily.)

 

Q. Where do I buy my textbooks?

A. Textbooks are sold online only. Go to the Minnesota North Community College bookstore and select Order Textbooks. See our How To Order Course Materials guide for step-by-step instructions.

 

Q. How do I place an online order?

A. Please see our How to Order Course Materials page for step-by-step instructions.

 

Q. How much do my textbooks cost?

A. The best way to check prices for textbooks is on our website. Click on Order Textbooks, select your course(s) from the menu, then click on View Your Materials. The textbooks for your courses will be displayed, along with prices for used books and new books.

Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions. Prices are subject to change. Your order total will change if substitutions are made.

 

Q. How does PSEO students order books?

A. PSEO are responsible for placing orders through the Bookstore. All required materials are provided free of charge. Books issued are the property of Minnesota North College. They must be returned by the last day of finals each semester. 

 

 

 

Q. How do I charge my textbooks to my student account?

A. Students are allowed to charge to their student account as long as a financial commitment has been made to the college. Student Account charging is only available for a specific period of time at the start of each semester. Check the College Store policies on our website for more details.

 

Q. What is my account number?

A. If you select the “Student Account Charging” payment type at checkout, you will be asked to enter your account number. Your account number is your Minnesota North College Student Tech ID # (also called your Tech ID). Your student ID # is 8 numbers, no letters, and can be found on the upper right portion of the e-Service home page after you log in with your StarID and password.

Enter your Student Tech ID # in the account number field if you want to pay for your online order using:

  • Financial aid
  • PSEO
  • 3rd party funds
  • Veteran’s benefits or deferment
  • Student charging option

If you do not enter your student ID # correctly, we will not be able to process your order.

 

Q. What should I do if I need my books, but my financial aid has not gone through yet?

A. Students can still charge to their college student account if your FAFSA has been submitted or you meet the other financial criteria. You are only able to charge two weeks prior to term start and 6 days into the term. Outside of those dates you have a few options to consider:

  • You may use a credit card to pay for your order.
  • For access codes: see your instructor. Sometimes you can obtain temporary, limited access.

 

Q. How do I know my online order was received?

A. You can log into your College Store account and look under Track Orders to see if your order was received and check its status.

You will also receive an email from [email protected] confirming your online order within 24 hours. The confirmation will be sent to the email address you used to register on our website and will include your order number. If you do not see an email in your inbox, please check your spam/junk folder.

You can also contact us at [email protected] if you have any questions on the status of your order.

Please note: you will receive a separate email once your order is ready for pick-up or has been shipped.

 

Q. How long does it take for online orders to be processed?

A. It typically takes 1-2 business days for an online order to be processed. However, during busy times (like the beginning of each semester), orders can take 3-4 days to fill. Please plan ahead and order early.

 

Q. I requested a used book, but I received a new book. Why?

A. We make every effort to fill your order as requested, but we reserve the right to make substitutions if your books are not available in the requested condition. This means if you select "used preferred" and a used book is not available at the time your order is filled, a new book will automatically be substituted, and vice versa. The dollar amount of your order will change if substitutions are made. All prices are subject to change without notice.

Please note: while both used and new prices may be listed, this does not guarantee the availability of textbooks in these conditions.

 

Q. What does it mean when an item in my order is marked as a "Backorder" on my receipt?

A. If your item is on backorder it means it is temporarily unavailable due to low inventory, and our buyers have placed an order for more copies with the publisher or manufacturer.

Your order for the item will remain open in our system, and you will be charged when the item is available again. We will notify you via email when your order is ready to ship or pick-up.

Unfortunately, it is difficult to estimate how long an item will remain on backorder. The wait is usually short, but sometimes a publisher will have to print more copies of an uncommon or custom book or combine orders from multiple warehouses.

Bookstore staff work hard to ensure that we receive all course materials in as timely a fashion as possible. We apologize for any inconvenience caused by backordered books.

Options for backordered textbooks in the meantime:

  • Check with your instructor, sometimes they have copies on reserve in the library or student center.
  • For access codes: see your instructor. Sometimes you can obtain temporary, limited access.

 

Q. What does it mean when an item that I ordered is marked as "Sold Out" on my receipt?

If we no longer have an item that you ordered in stock, we will mark it as "sold out" and your order for it will be canceled.

The College Store does not usually restock items like clothing, backpacks, water bottles, and gifts, so these items are only available for a limited time. School supplies are only restocked at the beginning of each semester.

 

Q. Can I rent a book?

A. The store offers new, used, ebooks, and sometimes rental book choices. Rental books are only available for a small selection of courses. If they are available, you can rent them through the online store. Rental books need to be returned in good condition by the last day of final exams.  

 

Q. How do I cancel an online order?

A. You can cancel an order up until it has been processed. Send an email to [email protected] to request the cancellation of an order.

The email must include your name, student ID# (Tech ID), order number, and the reason for the cancellation.

Please let us know if you want to cancel your order as soon as possible. If an order has already been processed, we may not be able to cancel it.

 

Q. Why was my online order canceled?

A. Some common reasons for cancellation are:

  • The payment method entered was declined.
  • Student account charging was not allowed at the time of order.
  • You requested the cancellation.
  • PSEO/3rd party pay students: the item(s) on your order were not required for the course.

If you feel your order has been canceled in error, please contact us immediately at [email protected]

 

Q. How do I know when my online order is ready to be picked up?

A. We will send you an email once your order has been processed and is ready to pick up at the College Store. Check your email regularly for messages from the College Store. If you are expecting a message from us and you do not see it in your inbox, check your junk/clutter/spam folder.

 

Q. What do I need to bring to pick up my online order?

A. You must have a photo ID to pick up your order. Acceptable forms of photo ID are a College Campus Card (student ID) or a government issued ID. The name on your ID must match the name on your order.

Online orders can be picked up in the College Store that you selected during the checkout process. Please have your order number and Photo ID ready when you pick up.

 

Q. Can someone else (friends/family) pick up my online order?

A. Usually.* You can enter the person’s name in the Customer Notes field when placing your order. If you didn't enter that information in your order, email us at [email protected] and let us know the name of the person who will be picking up your order. Please note: a photo ID is required to pick up all orders.

*PSEO/3rd party students must pick up their own orders.

 

Q. Where do I pick up my online order?

A. Online orders can be picked up in the College Store that you selected during the checkout process. Please have your order number and Photo ID ready when you pick up.

 

Q. Why did my shipping order get changed to pick up at store?

A. There are a few reasons this may have happened. If your order contains items that cannot be shipped, it will be changed to be picked up at store.

 

Q. What if I never received my shipped online order, or it was damaged or missing items when it arrived?

Please email the College Store immediately if there is a problem with your online order at [email protected]

We need to be notified within one (1) week of the delivery date (or expected delivery date) according to the tracking information for your order. The College Store will work with you to resolve the issue.

 

Q. How do I return books I purchased?

Please see our Polies for information about how to return items and important return deadlines. Your receipt is required for all returns!

PSEO students: you must return your books at the end of each semester. They are due back by the last day of finals.

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